Shipping

Where we ship

Vélune ships to Canada, the United States, much of Europe, Australia, New Zealand, Singapore, the United Arab Emirates, Israel and Mexico. The countries we can deliver to are shown at checkout.

Order processing

Orders are processed after payment is confirmed, usually within a few business days, and are shipped directly to you by our fulfilment partner.

Shipping costs and delivery times

Shipping costs and estimated delivery times are shown at checkout before you complete your purchase. Delivery times are estimates, not guarantees, and may be affected by carrier delays, customs, weather or other events outside our control.

Taxes and duties

Sales taxes are calculated at checkout based on your address. International orders may also be subject to import duties or taxes in your country. Where possible, these are shown at checkout.

Tracking

When your order ships, we'll email you a tracking number so you can follow your parcel. Tracking may take a few days to update.

Address accuracy

Please check your shipping address at checkout and contact us as soon as possible if you need to correct it.

Lost, damaged or delayed parcels

If your order is lost, damaged or delayed, contact us through our Contact page with your order number and we'll help.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel your order. We can usually make changes before it ships, but not once it's in transit.