FAQ

How does the Vélune Pore Vacuum work?

It uses gentle suction through the head to lift away surface blackheads, excess oil and buildup from your pores.

Which mode should I choose?

Pick the mode that matches your skin: Dry, Neutral or Oily. If you're new to pore vacuums or have sensitive skin, start with the gentlest setting and see how your skin responds.

How often should I use it?

Once or twice a week on clean, softened skin is plenty. Glide slowly in one direction and never hold the device in one spot.

Is it suitable for sensitive skin?

Try it on a small area first. Don't use it on broken, irritated, inflamed or sunburned skin. If you have a skin condition, talk to a dermatologist before you use it.

Can redness happen?

Some temporary redness can happen, especially if the device stays in one place too long. Keep it moving, use a gentler setting, and stop if irritation continues.

How do I clean it?

After each use, remove the head, rinse it with warm water and mild soap, and let it air-dry completely before you put it back.

Where do you ship?

We ship to Canada, the United States, much of Europe, Australia, New Zealand, Singapore, the UAE, Israel and Mexico. Available countries, shipping costs and delivery times are shown at checkout. See our Shipping page for details.

What currency will I pay in?

Prices are shown and charged in your local currency where available.

Will I pay import duties or taxes?

Depending on your country, import duties or taxes may apply. Where possible, these are shown at checkout.

What is your return policy?

Please contact us before returning an item. Return eligibility and details are in our Refund Policy.

How do I contact you?

Use the form on our Contact page and we'll get back to you as soon as we can.